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April 28th 18:30 - 21:30 EST - BLACKBARN, 19 E 26th St, New York, NY 10010, USA

The Autonomous Enterprise: AI, Agentic IT and the Future of the Service Desk

In today's enterprise, IT teams are being asked to do more than keep the lights on. The rise of AI agents is fundamentally changing what is possible, compressing the gap between a request being made and a resolution being delivered. But with that speed comes new questions around governance, trust, and where human judgment still matters most. Join an intimate group of senior IT leaders for an exclusive evening at BLACKBARN in New York City, a celebrated farm-to-table restaurant in Manhattan's NoMad neighbourhood, overlooking Madison Square Park and led by Chef John Doherty, former Executive Chef of the Waldorf Astoria.


Over a gourmet multi-course dinner, we will explore how forward-thinking IT organisations are moving from reactive support to proactive automation, what it takes to deploy AI agents at scale without compromising security or control, and how the operational models being built in IT today are beginning to set the template for the rest of the business. This is a rare opportunity to connect with peers navigating the same challenges, share what is working, and leave with practical perspective on building an IT function fit for the agentic era, all in one of Manhattan's most distinctive private dining settings.

Serval

Serval_PNG_File-01 (1)Serval deploys AI agents for IT. Companies from the F500 to innovators like Perplexity, Notion, Mercor, and Clay use Serval to automate help desk tickets, just-in-time access requests, and onboarding/offboarding flows. With Serval, IT teams can turn natural language prompts into complex automations in seconds, automating >80% of tickets on day one.

 

What's The Agenda?

This exclusive dinner is designed for senior IT and technology leaders driving modernisation across the enterprise. In a relaxed yet high-calibre setting, you will connect with peers over a multi-course meal at BLACKBARN in New York City, to share strategies, challenges, and perspectives on building an IT function that is faster, smarter, and genuinely autonomous.

We will explore how AI agents are reshaping the service desk, what it takes to automate at scale without compromising security or control, and how the operational models being built in IT today are setting the template for the rest of the business tomorrow.

Key discussion topics will include:

  • From Reactive to Proactive: The AI-Powered IT Shift How is AI changing the role of IT within your organisation, and where are you seeing the biggest shift from reactive support to proactive automation?

  • Automating Securely: Guardrails for the Agentic Era As you look to automate more of your IT workflows, how are you ensuring that speed does not come at the cost of security, and what guardrails do you have in place to govern what AI agents can and cannot do?

  • Human vs Agent: Drawing the Right Line How are you thinking about deploying AI agents that can take autonomous action on behalf of your team, and where do you draw the line between what an agent should handle independently versus escalate to a human?

  • IT as the Blueprint: Automation Spreading Across the Business IT has always been the operational backbone of the business. How are the workflows and automation models you have built in IT starting to influence how other teams like HR, Finance, and Legal handle their own service requests?

This dinner is a chance to connect with like-minded leaders, compare notes on what is working, and leave with practical ideas to bring back to your team, all in the distinctive surroundings of one of Manhattan's most celebrated dining destinations.

Register Here