Go Back Up

March 17th 12:00-13:30 EST

Managing Identity Risk Across the Customer Lifecycle

As banks expand digital services, confidently verifying and trusting customers across the entire lifecycle has become increasingly difficult. From onboarding to authentication and high-risk transactions, identity controls that look strong on paper often break down in real-world conditions—leaving institutions exposed to fraud, account takeover, and customer distrust.


Join Entrust and a select group of peers for a virtual roundtable focused on managing identity risk across the customer journey. The discussion will examine where financial institutions struggle most during high-risk digital interactions, how customer expectations around security and friction are shifting, and what approaches can strengthen trust without undermining the digital experience.

Entrust

Entrust-V-Tag-RGBEntrust fights fraud and cyber threats with comprehensive identity-centric security that protects people, devices, and data. With AI-powered document and biometric verification, you can establish trust from day one, protect user identities, and mitigate threats using adaptive authentication, identity verification, passwordless access, high-assurance e-signatures and more. Building on our decades as a pioneer and innovator in establishing trust, Entrust has a global partner network and supports customers in over 150 countries.

 

What's The Agenda?

This closed-door virtual roundtable is designed for fraud, identity, and security leaders navigating rising customer identity risk and AI-driven impersonation threats. In a candid and collaborative setting, we’ll explore where identity verification and authentication processes fail in practice, how risk manifests at different stages of the customer lifecycle, and which moments carry the greatest impact when identity confidence breaks down.

Key discussion themes will include:

  • Which identity-related moments are hardest to get right today, and what’s at stake when they fail?

  • Where do existing identity controls or processes break down, even when they appear effective on paper?

  • At what point in the customer journey do organizations feel least confident about who they are interacting with?

  • As account takeover fraud gains visibility, are there stages where customers are pushing for more security—even if it introduces friction?

  • How do biometrics and behavioral signals perform today compared to traditional data- or knowledge-based identity verification approaches?

  • As AI-driven impersonation accelerates, which aspects of identity and authentication feel most exposed over the next 12–24 months?

This is an opportunity to exchange perspectives with peers, pressure-test current strategies, and gain practical insights to strengthen identity trust across the customer lifecycle.

Register Here