Protecting the Help Desk: Defending the Employee Identity Lifecycle in the Age of AI-Driven Threats
-
August 20th
-
1:00-2:30PM EST
-
Virtual
Event Details
The help desk has become one of the most targeted attack surfaces in the enterprise. Social engineering groups like Scattered Spider and Lapsus$ have demonstrated repeatedly that even the most sophisticated security stacks can be bypassed through a single convincing phone call, and AI-driven impersonation is making those attacks harder to detect and easier to scale. The traditional proof of identity at the help desk, knowledge-based questions, manager callbacks, voice verification, was not built for a threat landscape where attackers can convincingly fake all of it.
Join an intimate group of senior security leaders for an exclusive virtual roundtable to share how organisations are rethinking identity verification at the help desk and across the broader employee lifecycle, from candidate fraud and deepfake interviews through to role changes and offboarding. This is a candid, off-the-record conversation among peers, no presentations, no sales pitches, just an honest exchange of what is working and what is not.
Sponsor
Entrust
Entrust fights fraud and cyber threats with comprehensive identity-centric security that protects people, devices, and data. With AI-powered document and biometric verification, you can establish trust from day one, protect user identities, and mitigate threats using adaptive authentication, identity verification, passwordless access, high-assurance e-signatures and more. Building on our decades as a pioneer and innovator in establishing trust, Entrust has a global partner network and supports customers in over 150 countries.
-1.png)
Agenda
What's The Agenda?
This exclusive virtual roundtable brings together senior security leaders navigating the growing threat of social engineering, AI-driven impersonation and identity fraud across the employee lifecycle. In a focused and confidential setting, you will connect with peers to share strategies, challenges and perspectives on defending the help desk and rethinking what proof of identity actually means in the age of AI.
We will explore how organisations are balancing the pressure for fast ticket resolution against the need for stronger identity assurance, maintaining consistent verification across outsourced and offshore environments, and extending identity verification beyond account recovery to every critical moment in the employee lifecycle.
Key discussion topics will include:
Defending Against Social Engineering
What measures are organisations taking to defend the help desk against attacks from groups like Scattered Spider, Lapsus$ and the growing wave of similar threat actors targeting account recovery workflows?
Speed vs Security at the Help Desk
How are organisations balancing the pressure to resolve help desk tickets quickly with the need for stronger identity assurance, without creating friction that frustrates employees and slows the business down?
Rethinking Proof of Identity
How should organisations rethink what proof of identity means at the help desk when attackers can now convincingly impersonate voice, video and knowledge-based answers?
Outsourced and Offshore Help Desk Environments
Many organisations outsource help desk operations to third parties or offshore providers. How should consistent identity verification be maintained across those environments?
Beyond Account Recovery
Where else in the employee lifecycle, from candidate fraud and deepfake interviews through to role changes and offboarding, should identity verification play a stronger role?
This roundtable is a chance to connect with like-minded leaders, compare notes on what is working, and leave with practical perspectives to bring back to your team, all from the convenience of a focused 90-minute virtual session.